Local Pick Up, Shipping & Returns

LOCAL PICK UP - We will contact you via email when your order is ready. Our studio address can be found here. We are open between 9:30am and 5pm, Monday to Friday. We prefer a broad pick up appointment time, as we are occasionally out of the studio. An alternate pick up location in the Junction is available during off hours. 

SHIPPING - CANADA (all prices in Canadian dollars)

 TYPE AND LOCATION  RATE
CANADA- Orders over $150  FREE
CANADA- Single T-shirt or socks- letter mail $4.50
CANADA - Flat rate- shipped once/week, tracking available 48 hrs. after shipment $10.00
ONTARIO - shipped as ready with Canada Post, includes tracking  $8-$11
QUEBEC- shipped as ready with Canada Post, includes tracking  $9-13
BRITISH COLUMBIA, YUKON, NWT, NUNAVUT - shipped as ready with Canada Post, includes tracking  $12-$16
MANITOBA, SASKATCHEWAN, ALBERTA & MARITIME PROVINCES shipped as ready with Canada Post, includes tracking  $11-$15

 

SHIPPING- USA & INTERNATIONAL (all prices in Canadian dollars) 

TYPE AND LOCATION RATE
USA- Orders over $150  FREE
USA - Single T-shirt or Socks - Letter Mail $6.00
USA- Multiple Items up to $150.00 - USPS Includes Tracking $10.00
USA- Express with DHL $26.00
INTERNATIONAL- Orders over $250 FREE
INTERNATIONAL- Single T-shirt or Socks $10.00
INTERNATIONAL- Mid Weight (2-3 items) $16.00
INTERNATIONAL- Heavy Weight (3+ items)

$20.00

INTERNATIONAL- Express

$48.00

 

RETURNS & EXCHANGES

Many of our items are made to order when they are not in stock. Please be sure to double check the size before you place your order, as a favour to us :) 

If you would like to exchange an item, please email us within 5 days of receiving your order. Returned merchandise must arrive back at OKAYOK no more than 20 days after initial order date. All returns must be in 100% new condition, unworn with all original tags in place. Please ensure the clothing is packaged safely, as we cannot accept damaged returns. You can select an exchange or store credit for the value of your returned item, minus the shipping charges. Sorry, no refunds.