Returns, Local Pick Up & Shipping
RETURNS & EXCHANGES
OKAYOK does not offer refunds, as many of our items are made to order when they are not in stock.
If you would like to exchange an item or return it for store credit, please email us at support@okayok.ca with your order number and the details. You can select an exchange or store credit for the value of your returned item, minus the shipping charges.
Returned merchandise must arrive back at OKAYOK within 30 days of order delivery date. All returns must be in new condition, unworn with all tags attached.
LOCAL PICK UP
We will contact you via email when your order is ready with our current pick up times. Find a map of our location here.
SHIPPING - CANADA
(all prices in CAD)
|
LOCATION
|
DESCRIPTION | RATE |
| CANADA | Orders over $200 | FREE |
| ONTARIO | Shipped as ready with Canada Post, includes tracking. | $10.00 - $24.00 |
| QUEBEC | Shipped as ready with Canada Post, includes tracking. | $10.00 - $24.00 |
|
BRITISH COLUMBIA, YUKON, NWT & NUNAVUT |
Shipped as ready with Canada Post, includes tracking. |
$12.00 - $36.00 |
| NEW BRUNSWICK, NEWFOUNDLAND, NOVA SCOTIA, & PEI |
Shipped as ready with Canada Post, includes tracking. |
$12.00 - $30.00 |
| MANITOBA, SASKATCHEWAN, ALBERTA & MARITIME PROVINCES |
Shipped as ready with Canada Post, includes tracking. |
$12.00 - $30.00 |
SHIPPING - USA & INTERNATIONAL
(all prices in CAD)
|
LOCATION
|
DESCRIPTION
|
RATE
|
|
USA
|
Orders over $200
|
FREE
|
|
USA
|
Standard USPS shipping - Includes Tracking
|
$10.00
|
|
USA
|
Multiple Item USPS shipping - Includes Tracking
|
$15.00
|
|
USA
|
Express - Includes Tracking
|
$40.00
|
|
INTERNATIONAL
|
Orders over $250
|
FREE
|
|
INTERNATIONAL
|
Light Weight - Tracking Included
|
$16.00
|
|
INTERNATIONAL
|
Mid Weight - Tracking Included
|
$24.00
|
|
INTERNATIONAL
|
Heavy Weight - Tracking Included
|
$32.00
|
|
INTERNATIONAL
|
Express - Tracking Included
|
$50.00
|